Pictures that are displayed are just demos and references. It does not depict the actually product being sold. All products are refurbished and may have light to moderate scratches, sticker residue marks and/or markings. But all keys, screens, and other functionality are working and tested. All products that are sold, comes with a 14 day even exchange warranty only "NO CASH REFUNDS". Customer is Soley responsible for return shipping cost. Basic/Limited manufacturer warranty is covered. No physical or water damage or anything outside of manufacturer defects will not be accepted. Manufacturer warranty replaces only manufacturer defects keypads not working properly, blank screen etc. Any form of customer abuse includes opening laptops interior voids all manufacturer warranty. There are extended warranty/insurance that is available to buy, that will be enclosed in every product sold, that will cover the laptops. Any purchases made will be full acknowledgement and understanding that you have read and understand the full disclaimer. as noted, these are refurbish chrome books not brand new chrome books most will have moderate or light scratch's grade b or c level.